Privacy Policy
COOEE X PRESS PTY LTD PRIVACY POLICY
Trading as SIOUX ARCHERY
Cooee X Press Pty Ltd is committed to our clients privacy. We have adopted policies and procedures which comply with the Privacy Act (Cth) 1988 and also the National Privacy Principles. The privacy policy detailed below is to inform you how your personal information may be collected, utilised, disclosed and protected by us.
Personal Information definition
Personal information is information that can be used to readily identify you. Types of personal information that we may collect and handle include but is not limited to:
*your full name, date of birth and marital status
*your current address details
We are interested only in the personal information which is necessary for the purposes of your dealings with Cooee X Press Pty Ltd, and as such do not collect sensitive information such as:
*racial or ethnic origins
*political opinions or memberships
*professional or trade union memberships
*religious beliefs
*philosophical beliefs
*sexual preferences
*criminal records
Do we need to collect personal information?
Collecting your personal information is essential for Cooee X Press Pty Ltd to be able to provide you with the appropriate products and services. If we do not collect and make use of your personal information, we are unable to do business with you.
How do we collect your personal information?
Where possible we collect your personal information directly from you. Collection may take place in a number of ways such as when you complete an application form for a product or request a product or service over the telephone or Internet. Sometimes personal information may be collected about you from other sources. Examples of where we may receive personal information about you from another source and why this would happen are:
* a credit reference about you from a credit reporting agency in the course of assessing your application for an account
* your employer in the course of establishing and verifying employment in the course of assessing your application for an account
In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information by Cooee X Press Pty Ltd. Your consent will usually be required in writing but we may accept your verbal consent in certain circumstances. However, no matter how your personal information is collected it is dealt with by Cooee X Press Pty Ltd in accordance with this Privacy Policy.
How we use your personal information
Depending on the nature of the product or service that you request will determine the use of the personal information held. Personal information may be shared with associated agencies in the course of arranging for the provision of a product or service. Some examples of these are:
* the processing of credit card details provided to obtain payment for goods and/or services
* a debt collection agency in the event of non-payment for items and/or services provided
Cooee X Press Pty Ltd will not use or disclose your information for a purpose unrelated to the products or services we provide to you or for any other purpose outside your reasonable expectations unless we are required to do so by law or you have consented to us disclosing the information which we currently hold about you.
Direct marketing
From time to time we may use your personal information to provide you with information about our extensive range of products and services. If you do not want to receive any of this information just contact us at any one of our locations or by calling +61 7 41293214. Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material. You can, however, change your mind about receiving information about our products and services at any time - either way, you just need to let us know. Often the law requires us to provide you with certain information about the product or service that you receive from us. You will continue to receive this type of information from us even if you have decided not to receive information about our products and services generally.
Do we disclose your personal information to anyone?
Cooee X Press Pty Ltd may disclose your personal information in certain circumstances. Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information to a Court in response to a subpoena or to the Australian Taxation Office following a direction issued under taxation laws. We may also disclose your personal information where you have consented to us doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally or may be implied from your conduct such as when you discuss details of the relationship you have with us publicly with the media. Generally however we do not disclose your personal information to a party outside Cooee X Press Pty Ltd, unless that party is contracted to Cooee X Press Pty Ltd to provide products, administrative services or activities on our behalf and that party is bound by the same privacy rules we follow. Some examples of parties outside Cooee X Press Pty Ltd to whom we may disclose your personal information and the reason for disclosure are:
* storage providers to store information required to be held for a specified period of time by law. All other information held outside these requirements will be destroyed.
* direct mailing companies in providing you with updates on products, services and any other information as required by law.
* credit reference bureau/s in assessing credit applications.
* security registration bodies as required by law
* collection agencies / companies as required by law
Ensuring your personal information is up-to-date
We rely on the personal information we hold about you to efficiently conduct our business of providing financial products and services. It is therefore essential that this information is accurate and up-to-date. During the course of our relationship with you we will ask you to tell us of any changes to your personal information however you can contact us at any time to update your personal information or to tell us that the information we hold about you is inaccurate or incomplete.
Is my personal information secure?
The protection of your personal information is a priority for Cooee X Press Pty Ltd. This is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure. We employ a number of means to protect your personal information including:
* restricted access to personal information
* entering into confidentiality agreements with all employees, contractors and third party organisations
* having in place stand-by systems to deal with major business interruptions
* maintaining technology products to prevent unauthorised computer access
* regular reviewing and testing of our technology in order to improve the level of security
Furthermore, when we no longer require your personal information it is our practice to securely destroy the information or delete it from our systems.
Can I access the personal information Cooee X Press Pty Ltd holds about me?
You may request access to any of the personal information we hold about you. In most cases, a summary of personal information such as your name and address details, contact telephone numbers and the products and services you have with us are freely available to you by contacting us. For more detailed requests for access to personal information, for example, access to information held in archives, a fee may be charged to cover the cost of retrieval and the supply of this information to you. All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 14 days of having received the request. Some requests for access may take longer than 14 days to process depending upon the nature of the personal information being sought. Cooee X Press Pty Ltd may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After the required time has passed we attend to the secure destruction or deletion of your personal information.
Can my request for access to my personal information be denied?
Cooee X Press Pty Ltd is not always required to provide you with access to your personal information upon your request. We may refuse you access to personal information in a number of circumstances such as where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request for access is regarded as frivolous or vexatious. If we deny your request for access to, or refuse your request to correct your personal information, we will explain why.
What is a Commonwealth identifier?
A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number. Cooee X Press Pty Ltd does not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you. We only use Commonwealth identifiers as a means by which you may prove your identity, say when required by law such as when we supply your TFN to the Australian Taxation Office.
Do I have to be identified at all?
Generally it is not possible for us to do business with you unless we have identified you and in some cases, such as when you wish to apply for an account, the law requires that you identify yourself to us. Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously. For example, when making an inquiry about current products, services or enquiring as to availability of products or services we offer.
Does my personal information leave Australia?
Cooee X Press Pty Ltd does not send personal information outside Australia unless it is authorised to do so by law.
Access to our services via the Internet.
Whilst the Internet has brought many improvements to the way Cooee X Press Pty Ltd is able to do business with you we also understand that you may have concerns about the personal information collected about you online or the security of your personal information that may be exchanged between us online.
Security of your personal information online.
Generally e-mail is not a secure way to communicate therefore you should not send your personal information to us via e-mail unless you are using our secure information service or one of our online forms on our Web site. Cooee X Press Pty Ltd maintains current technology and procedures in respect to its online transactions. These measures are continually updated to maintain this security.
Privacy Policy changes.
Cooee X Press Pty Ltd constantly reviews all its policies and procedures to keep up to date with changes in the law, technology and market practice and as a result we may change this privacy policy from time to time.
Concerns or requests for access?
If you have a question about this Privacy Policy or wish to lodge a request to access your personal information you can contact us in any of the following ways:
* By visiting us
* By telephoning +61 7 41293214
* By writing to:
Cooee X Press Pty Ltd
Privacy Information Request
6 Tram Road,
Gundiah QLD 4650
Can I complain about a breach of my privacy?
If you believe that Cooee X Press Pty Ltd has not protected your personal information as set out in this privacy policy you may lodge a complaint with us in any of the following ways:
* By telephoning +61 7 41293214
* By writing to:
Cooee X Press Pty Ltd
Privacy Information Request
6 Tram Road
Gundiah QLD 4650
What if I am not satisfied with the response from Cooee X Press Pty Ltd?
If you are not satisfied with the result of your complaint to Cooee X Press Pty Ltd you can refer your complaint to the Federal Privacy Commissioner. You can contact the Federal Privacy Commissioner as follows:
* By telephoning 1300 363 992
* By writing to:
Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney, NSW 1042 |
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